Terms of Service — Facturette
Version 1.0 — effective 2026-08-07
This is an English translation provided for information. The French version
(conditions-generales-utilisation.fr.md) is the only authoritative text.
1. Purpose and acceptance
These terms govern the use of the Shopify app Facturette, published by Alexandre TRAN (micro-entreprise), French company number 833695190, registered at 62 Avenue Edouard Millaud, 69290, Craponne, France (the "Publisher").
Installing the app from the Shopify App Store constitutes acceptance of these terms. The app is intended for businesses acting in the course of their trade; it is not aimed at consumers.
The Publisher's full identity is set out in the legal notice
(https://facturette.minhan-tran.fr/mentions-legales).
2. What the service does
Facturette reads the paid orders of the merchant's Shopify store and turns each one into a Factur-X invoice: a human-readable PDF/A-3 with the EN 16931 XML embedded. A refund produces the matching credit note. Numbers are issued in one continuous, chronological series per year.
Within the monthly allowance of the merchant's plan — every plan has one — the app files B2B invoices with the certified platform (Plateforme Agréée) whose credentials the merchant supplies, and reports consumer sales as daily totals (B2C e-reporting).
Facturette is a tool, not advice. The Publisher is not the merchant's accountant, lawyer or tax agent. The tax content of the documents — VAT rates applied, exemption regime, mandatory statements specific to the trade — is the merchant's responsibility.
3. Account and permissions
The app runs inside the merchant's Shopify admin. It has no password of its own: authentication is Shopify's.
On installation, the merchant authorises the app to read their orders and their customers' data (name, postal address, e-mail) — strictly what a French invoice requires. The telephone number is deliberately not requested. Withdrawing these permissions prevents any further invoice being issued.
4. Plans, volumes and billing
The subscription is taken out, invoiced and collected by Shopify, through Shopify App Pricing, on the merchant's Shopify bill. The Publisher collects no payment directly and holds no card data. Current prices and the billing, renewal and refund terms are those shown on the app's Shopify App Store listing and governed by Shopify's own terms.
Four plans are offered, differing only in the number of invoices issued per calendar month:
| Plan | Invoices per month |
|---|---|
| Free | 25 |
| Starter | 250 |
| Pro | 1,000 |
| Premium | no ceiling |
Points worth knowing, because the app enforces them:
- The ceiling counts invoices. Credit notes and replacement invoices are not counted: a refund must always be capable of being put right.
- The counter resets on the first day of each calendar month, UTC.
- Once the ceiling is reached, further orders produce no invoice until the plan changes or the month turns. The app says so on its home screen; acting on it is the merchant's responsibility.
- Filing with a certified platform and B2C e-reporting are not included in the free plan.
5. The merchant's obligations
The merchant:
- enters accurate, up-to-date seller details in the Settings screen — legal name, SIREN/SIRET, address, VAT number where applicable. An invoice without the seller's identity is void under French law, and the app refuses to issue one;
- keeps their invoices. The retention obligation, ten years under French commercial law, is theirs. See section 7;
- checks that the documents produced match their business, in particular VAT rates and regimes;
- supplies and maintains valid credentials for their certified platform, if using B2B filing;
- informs their own customers about the processing of their data, as controller;
- does not use the app for unlawful purposes, nor to produce documents that do not correspond to real transactions.
6. Availability
The app is provided as is, with no contractual service level. The Publisher applies the care of a diligent professional to its availability without guaranteeing uninterrupted service: it depends on Shopify, on the host, on the network and — for filing — on the merchant's certified platform.
An interruption for maintenance relieves the merchant of none of their legal obligations.
7. Retention and return of documents
The Publisher keeps the invoice document — the PDF and the XML, which carry the buyer's name and address — for 30 days from issuance, then deletes it. That window exists to allow re-delivery, not to hold the archive.
Beyond it, the Publisher keeps only metadata with no personal data: number, order identifier, amounts per VAT rate, XML hash, timestamps.
The merchant holds the long-term archive. Each invoice is handed to them when it is issued;
downloading and keeping it is theirs to do. The detail is in the privacy policy
(https://facturette.minhan-tran.fr/privacy).
8. Personal data
The Publisher acts as a processor within the meaning of article 28 GDPR; the merchant is the
controller. The arrangements are set out in the privacy policy (https://facturette.minhan-tran.fr/privacy)
and in the data processing agreement (DPA), provided on request at [email protected] and forming
an integral part of the contract entered into on installation.
9. Intellectual property
The app, its code and its documentation remain the Publisher's property. Installation grants a personal, non-exclusive, non-transferable right of use for the duration of the subscription.
The documents produced belong to the merchant, with no restriction on use.
10. Liability
The Publisher is liable for direct damage caused by a breach attributable to it. It is not liable for indirect damage — loss of business, loss of revenue, reputational harm — nor for the consequences of inaccurate data supplied by the merchant, of a failure of Shopify or of the certified platform, nor for the merchant's own failure to meet their accounting and tax obligations.
Save for gross negligence, wilful misconduct or personal injury, the Publisher's liability is capped at the sums actually received in respect of the merchant's subscription over the twelve months preceding the event giving rise to the claim.
11. Term and termination
The contract runs from installation until the app is uninstalled, which the merchant may do at any time from their Shopify admin. Uninstalling ends the subscription according to Shopify's billing rules.
The Publisher may suspend or terminate access on a serious breach of these terms, after a formal notice left unanswered for fifteen days, except in an emergency concerning security or legality.
On uninstall, the store's data is erased within the periods Shopify sets and which the privacy policy repeats. The merchant must therefore have downloaded their documents before uninstalling.
12. Changes to these terms
The Publisher may amend these terms. Any substantial change is notified to installed merchants before it takes effect. Continued use constitutes acceptance.
13. Governing law and jurisdiction
These terms are governed by French law. Failing an amicable settlement, any dispute falls within the exclusive jurisdiction of the courts of the Publisher's registered office, the merchant acting in a business capacity.